Privacy | SchoolCues

SchoolCues Privacy Policy

Effective Date: Thursday, May 7th, 2026

SchoolCues (“SchoolCues,” “we,” “our,” or “us”) provides a school management and communication platform designed for use by schools, administrators, teachers, staff, parents, and legal guardians.

This Privacy Policy describes how we collect, use, process, share, retain, and protect personal information in connection with our website, applications, and services (collectively, the “Services”).

1. Adults-Only Platform (Strict 18+ Requirement)

SchoolCues is an adults-only platform.

The Services are intended solely for:

School administrators and staff
Teachers
Parents or legal guardians

You must be at least eighteen (18) years of age to access or use the Services.

Individuals under the age of 18 are strictly prohibited from:

Creating accounts
Accessing the platform
Using any features of the Services

We do not knowingly permit or authorize use of the Services by minors.

By accessing or using SchoolCues, you represent that you are at least 18 years old and have the authority to use the Services on behalf of yourself, your school, or your organization.

2. No Direct Collection from Children

SchoolCues does not knowingly collect personal information directly from children.

Any student-related information processed within the platform:

Is submitted only by authorized adults (schools, parents, or legal guardians)
Is used strictly for educational and administrative purposes
Is never collected through direct interaction with a child

3. COPPA Compliance

SchoolCues is designed to support compliance with the Children’s Online Privacy Protection Act (COPPA).

We do not knowingly collect personal information from children under the age of 13.

Any student information relating to a child must be provided only by:

A parent or legal guardian
An authorized school representative acting with appropriate authority and consent

Schools and parents are responsible for:

Providing required notices
Obtaining necessary consents
Ensuring that student information is submitted lawfully

4. FERPA-Aligned Student Data Practices

To the extent applicable, SchoolCues processes student information in alignment with the Family Educational Rights and Privacy Act (FERPA).

SchoolCues may act as a school official with a legitimate educational interest when processing student data on behalf of schools.

We:

Process student data only to provide the Services requested by the school
Do not use student data for advertising or marketing
Do not sell student personal information

Schools retain control over student records at all times.

5. Roles and Responsibilities

Schools as Data Controllers

Schools determine:

What information is collected
Why it is collected
How it is used

SchoolCues as Data Processor

SchoolCues:

Processes personal information on behalf of schools
Acts only in accordance with school instructions and applicable agreements
Does not independently determine how student data is used

6. Information We Process

Age declaration confirmation — when you register, we record that you have confirmed you are 18 years of age or older, including the timestamp, platform, and version of the Terms accepted.

Depending on how the Services are used, SchoolCues may process the following:

School Staff and Teacher Information

Name and contact information
Account credentials
Role and permission settings

Parent and Guardian Information

Name and contact information
Emergency contact information
Billing and payment-related information
Communication preferences

Student Information (Provided by Adults Only)

Name and profile information
Attendance records
Academic or classroom-related records
Forms, permissions, and school documents
Health, allergy, or immunization information (if provided by the school or parent)

7. How We Use Information

SchoolCues uses personal information only as necessary to:

Provide and operate the platform
Support school administration and student information management
Enable communication between schools and families
Process payments and transactions
Manage forms, attendance, reports, and school workflows
Improve platform functionality, reliability, and security
Comply with legal and contractual obligations

We do not sell personal information.

8. How We Share Information

We do not share personal information except:

As directed by the school or authorized user
With service providers necessary to operate the platform
With payment processors to complete transactions
When required by law or legal process
To protect the rights, safety, and security of SchoolCues and its users

We do not sell student, parent, teacher, or school data.

9. International Data Transfers

SchoolCues operates and stores data on servers located in the United States.

If you are located in Canada, including the Province of Quebec, your personal information may be transferred to and processed in the United States, which may have different privacy laws than your jurisdiction.

By using the Services, you acknowledge and consent to the transfer of your information to the United States for the purposes described in this Privacy Policy.

If you are a Quebec resident, please note:

You have the right to request access to, correction of, or deletion of your personal information
You may file a complaint with the Commission d'accès à l'information (CAI)
SchoolCues takes reasonable steps to ensure your information receives an equivalent level of protection regardless of where it is processed

10. Third-Party Service Providers

SchoolCues may use third-party providers for hosting, payments, infrastructure, and other services.

These providers:

Access data only as needed to perform their services
Are required to protect personal information
May have their own privacy policies governing their services

11. Payment Information

SchoolCues supports payments through third-party payment processors.

We do not store complete credit card numbers or full payment details on our systems
Payment processing is handled by third parties subject to their own security and privacy practices

12. Data Security

SchoolCues uses reasonable administrative, technical, and organizational safeguards, including:

Secure login and authentication controls
Role-based access permissions
Encryption in transit, where applicable
Secure cloud infrastructure

All data in transit is encrypted using TLS (Transport Layer Security). However, no system can be guaranteed to be completely secure.

In the event of a data breach affecting your personal information, we will notify affected users and applicable regulatory authorities as required by applicable law.

13. Data Retention and Deletion

We retain personal information only as long as necessary to:

Provide the Services
Comply with legal obligations
Resolve disputes and enforce agreements

Schools control the retention and deletion of student records within the platform.

14. Access, Updates, and Parent Requests

Parents or legal guardians should contact their school to:

Access student information
Request updates or corrections
Request deletion of records

Schools control student data and will manage these requests.

15. Account Restrictions and Enforcement

SchoolCues reserves the right to:

Suspend or terminate accounts that violate this policy
Remove data submitted in violation of applicable laws

If we become aware that:

A minor under 18 has created an account
Data has been collected improperly

We may take immediate action, including account termination and data deletion where legally permitted.

16. No Sale of Personal Information

SchoolCues does not sell personal information of any kind, including student, parent, teacher, or school data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of the Services after updates are posted constitutes acceptance of the revised policy.

18. Contact Us

If you have questions about this Privacy Policy or believe there has been a violation, please contact us at:

[email protected]

SchoolCues
3145 E. Chandler Blvd., Ste 110-706
Phoenix, AZ 85048-8702